If your dog is lost or stolen you should in the first instance report it to your local police force and let them know your dog’s DNA is on our database. There are several organisations that you can contact online to help find a lost dog and your pet insurance company might also be able to assist. Please also notify Cellmark by sending an email to firstname.lastname@example.org so that we can record that your dog is lost on the database. We can also, if you wish, publicise that your dog is lost on our DNA Protected website.
Don't forget our customer services team are on hand to provide any help and assistance you might need. Please don't hesitate to call us, our friendly and experienced advisers will be pleased to answer any questions you might have about our services.